Policies

Policies

Rush policy

If you have an urgent need and have missed the submission deadline of Thursday at 12:00pm (for the following Monday publication), we will work to fit your ad into the upcoming production schedule if you submit the appropriate RUSH fee in addition to the normal advertising fee.

Please note: RUSH requests are accepted on a best-effort basis.

 

Rush fee is charged for EACH 24 hour period beyond the Thursday 12:00pm deadline, for each ad.

 

i.e.: if your late order is submitted by 11:59am on Friday, the rush fee is $19.95.

If submitted by 11:59am Sunday, three days after the deadline, the rush fee is $59.85 ($19.95 x 3).

 

Absolute cut-off time for submitting any RUSH request is 11:59am the Sunday prior to publicationNo exceptions.

 

The RUSH fee and your selected ad charges will be refunded in full if we are unable to accommodate your request.

 

Adjustment policy

 

Should we make an error on with your order, we reserve the right to determine at our discretion any adjustment, including re-publishing corrected content, to rectify the situation.

 

It is our desire to provide excellent customer service and we will work with you to resolve the situation.

 

Refund policy

 

There is a NO REFUND policy on any ad placed with InTown.TV, with two exceptions:

1. The policy above (Rush Policy) that provides for a refund if we cannot accommodate a RUSH request.

2. The policy below (Right to Refuse). Should your content be refused for publication, we will refund your money.

 

REFUNDS WILL NOT BE MADE FOR ERRORS, MISTAKES, OMISSIONS, CHANGE IN LIFE CIRCUMSTANCES, OR FOR ANY OTHER REASON THAT WAS NOT DIRECTLY CAUSED BY INTOWN.TV.

 

YOU ARE RESPONSIBLE FOR PROOF-READING YOUR COPY AND FOR CONFIRMING THE CORRECTNESS OF YOUR ORDER.

 

Right to Refuse

 

InTown.TV reserves the right to refuse publication of any content it deems unacceptable. Refused orders will be refunded.

 

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